Purchasing Terms & Conditions

TURNAROUND & DELIVERIES

	WEDDING PHOTO ALBUMS	WEDDING MAGAZINES & PHOTO BOOKS
DESIGN	Allow 10-15 business days for the first draft. During holiday periods or following promotions (like Black Friday) may take longer.	Allow 10-15 business days for the first draft. During holiday periods or following promotions (like Black Friday) may take longer.
REVIEW	Depends on the number of changes	Depends on the number of changes
MANUFACTURE	From approval of design allow 3 weeks plus shipping.	From approval of design allow 2 weeks plus shipping.
PRIORITY SERVICE	Not available	Priority to jump the design queue to first position. Reduce manufacture to 7 days plus shipping. Add 25% surcharge.

SHIPPING

Australia

Within Australia goods typically arrive within 2-7 business days.

We offer free Australia wide shipping using our local postal service AusPost. We ship using their standard shipping service. Delivery times may vary for regional areas and if the goods are onboarded to another carrier.

You will receive a tracking number once your order has shipped so you can track its journey.

International (outside Australia)

Outside Australia goods typically arrive within 1-2 weeks.

We offer free international shipping on orders using standard carriers. Note that once goods depart Australia they will onboard with other carriers. Delivery times may vary based on your location and the shipping carrier.

You will receive a tracking number once your order has shipped, so you can monitor its progress.

Please be aware that additional customs fees or taxes may apply depending on your country.

If you wish to have the product express delivered (ie. FEDEX etc), additional charges apply – please contact us for a quote. For example, to Dubai we have previously been quoted $250 AUD.

RETURNS & EXCHANGES

We strive to ensure that every photo album, magazine and photo book meets the highest quality standards.

Unfortunately due to the nature of our custom made to order products, we do not accept returns or exchanges for change of mind, typo or grammar mistakes, or any other reason.

We don’t goto print without your approval. It is your responsibility to review and proof-read the design including cover and internal pages before approving it for print. We do not accept liability for any printing errors.

We only accept returns and exchanges in the following circumstances:

Defective or Damaged Goods: If your product arrives damaged or defective, please contact us immediately referencing your order number along with photos of the damage to help us resolve the issue more efficiently. Once we review your request and its approved for replacement, we will provide instructions on how to return the item. We will then arrange for a replacement.

Print Error that differs from the Approved Design: If there is a printing error that differs from the approved design, we will correct the issue at no additional cost to you.

REFUNDS

Custom made to order products are non-refundable. If there is a print error that was not approved or defect in the finished product, we will replace the product.

Gift vouchers are non-refundable.

CANCELLATIONS

If you wish to cancel your order, please contact us within 24 hours of placing your order. Only orders cancelled within 24 hours will be considered for refund.

After 24 hours of placing your order or once the design process has started, cancellations are not possible. Should you wish to cancel your order after 24 hours of placing the order, any monies paid will be forfeited.

CONTACT US

For any questions or concerns, please contact our customer service team:

Email: hello@thecoffeetablebookaustralia.com
Address: PO Box 2501, Taren Point NSW 2229, Australia

We are here to assist you and ensure your experience with creating a wedding album, magazine or photo books is as special as the memories they hold.

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